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Smooth Intelligent System Co., Ltd., Guangzhou City is a professional mechatronic products and smart card Products research, development, design , manufacturing, sales and service of outstanding high-tech enterprises, with a large number of high-quality team, strong marketing network and improve the service system!
Our service
as smooth smart client, you will enjoy the following aspects of the service:
1, warranty: Before you buy unimpeded electronic products within a period of one year after, the company will provide you with free flow of warranty service;
2, and maintenance services: During the warranty period, you can smooth the company signed a maintenance agreement with the scope of the agreement, the smooth The company will be very favorable terms to provide you with comprehensive maintenance services;
3, lifetime maintenance services: over the warranty period but have not yet signed a maintenance agreement products, the company can still enjoy the smooth lifetime maintenance services for such smooth flow of materials and services charged by the basic labor costs;
4, technical advisory services: the use of encounter any problems, you can always call our service hotline 020-82515466 smooth, you will receive timely advisory services;
5, Service Complaints: unimpeded company customer service call, will in the shortest possible time to feel, maintenance personnel arrived at the scene of the time based on the location of customers for limited, if not present within the prescribed time limit for service, customers can complaint to the company.
System maintenance services
1, the construction unit in the course you can call if you encounter problems inform my company will be based on our technical staff Fault and fault information to judge the situation on the failure analysis propose solutions and to guide the operator if you can not deal with the exclusion The Company will promptly send technical personnel to the scene to solve.
2, in order to ensure the normal operation of the system if the system is running fails we will receive notification construction unit within 4 hours during normal working hours to reach the accident site non-working hours to reach the accident site within 12 hours of the fault exclusion of solution.
3, I will be in the warranty period regularly send technical personnel to maintain the system, check for the construction units to provide free system maintenance services.
4, due to human factors caused by force majeure or system failure, equipment damage we will waive the fee construction, commissioning and maintenance fees equipment replacement equipment costs only charge fees.
5, my company for the user ease of use from worries finalized one year warranty.
Service
unimpeded's superior quality products to consumers by the market; also known for its unique warranty and service users get the praise; to thank customers for their support of our company and love, we will give special service for your special!
★ This product acceptance date of one year free warranty and lifetime maintenance; due to force majeure such as natural disasters (such as fires, earthquakes, etc.), and other human-induced failure (such as 1, disassemble the change any part of the line, replacing parts damaged. 2, not our designated professional and technical personnel to guide the installation and cause failures.) are not in the free warranty, only charge the cost of maintenance fees (free warranty period is only closing costs fee);
★ supplier within 60 minutes after take notice sent officers to the scene to carry out repairs, and within 4 hours of troubleshooting for customers, who can not solve large-scale hardware failure within 24 hours of repair; provide users with free software upgrade services, when the system migration can provide free technical advisory services and on-site technical support;
★ company service department in addition to the user to carry out technical advisory services, but also responsible for receiving complaints and information and collect user information on the issues raised and to ensure that users requirements can receive timely treatment, and treatment to track and verify. At the same time create a user profile, improve product quality, product usage record for the future of our products provide the basis for quality improvement.
★ company has a 24-hour service Tel: 13697456895, by specialized engineers accepting user calls, to ensure that users in the use of equipment in the process, timely technical support and services.
To learn more about our company for more information, please visit http: www.gzctzn.cn
address : Tianhe District, Guangzhou Pearl Kat Street East Cross Rd on the 1st Tung Yu
commercial floor Zip: 510663
Tel :020-82515466
Fax :020-82515466
E-mail: ctzn666@126.com
Division I, to provide customers with high quality, quick service purposes, to provide users with the most satisfactory products and services! In future work if inadequate Please give us your valuable comments and suggestions.
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